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We accept payout requests 24/7 and process most payouts within 24 hours.
Below are some tips to ensure your payout is quick and
simple. Address Match
If you have deposited with a credit card, the address you have on file
with us and the address with the issuing bank must match exactly. Please
ensure that the address with your bank is up to date. Although there are
legitimate reasons for addresses not matching, a mismatch can cause delays
while we verify the card is authorized for use. Wire
Information
Incorrect or incomplete wire
information will cause delays. Double check your information before
sending to us. Our bank will not process a wire with incomplete
information. If a wire goes out with the wrong information the delay to
trace the wire and recover the funds can be lengthy.
Keeping Info Up to Date
Make sure that your information on file with us is current. Checks mailed
to the wrong address will cause delays while we issue a stop payment and
ensure the check has not been cashed.
Preventing
Fraud
We have numerous measures to prevent online fraud. Although sometimes
these measures are inconvenient, they are for the player's protection as
much as our own. These measures ensure we are able to continue providing
the same level of comps, customer service as well as paying almost all
transaction fees for our members. Please Note:
Due to the limitations of bank hours, cashier's checks, etc.
cannot be processed on the weekends. Payouts that do not make the cutoff
for Friday payment are processed on Monday.
Having
problems?
We have staff available to assist you 24/7. We have a
variety of ways in which
to contact us.
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